Instrument Installation and Start-Up
Instrument Start-up Services are available for all instruments. Our personnel will unpack and set-up your instrument, verify the functionality of the instrument’s software and hardware, and conduct an overview of instrument theory, operation and maintenance, based on the Operation and Maintenance Manual. Pharmaceutical customers will receive completed Instrument Qualification (IQ) and Operation Qualification (OQ) documentation.
Calibration Services, which are required annually or semi-annually instruments, can be performed either on-site or at our Calibration and Repair Centre. Our personnel will perform protocols to determine if the instrument is in calibration. If the instrument is not in calibration, appropriate adjustments will be made to bring the instrument into calibration.
Validation Services are designed for our pharmaceutical customers who have purchased a Validation Support Package. After the customer or our personel installs the instrument, this onsite service will provide the Installation Qualification (IQ), Operation Qualification (OQ), and Performance Qualification (PQ). Upon completion of the service, you will receive all documentation necessary for audit purposes.
All training courses consist of theory of operation, installation, routine maintenance, hardware/electronics overview, calibration, and troubleshooting. The courses include hands-on training for routine maintenance items, replacement of subassemblies and electronics, calibration, and troubleshooting. All instructors are highly experienced with the course content and the instruments. Training options include:
Our Office Training
We offer pre-scheduled training at our Service Centre facility. All training courses last at least two days.
We offer the following service contracts: Preventative Maintenance Agreements, and Loaner Agreements. For more information, please contact us.
If you would like a Vision Teknik technical trainer to come to your facility, On-Site Training is the optimal solution.